Return and Exchange Policy
Return and Exchange Policy
Purchases can be returned within 7 days from delivery by requesting the return from our customer service department at info@lapositanese.com
Before requesting a return please make sure the products comply with the following conditions, in accordance with La Positanese Return Policy:
₋ The products must be in their unused original condition, with all labels, leaflets, any special packaging and accessories included. Incomplete, damaged, worn or altered items cannot be accepted and will not be refunded
₋ The products must be accompanied by the purchase receipt.
₋ The return must be requested within 7 (seven) days from delivery of the order.
₋ The return parcel must be handed to the courier within 3 (three) days of receiving return authorization.
₋ The products were purchased online on LaPositanese.com and not in authorized boutiques.
La Positanese reserves the right to refuse return of any merchandise that does not meet the above return requirements.
Shipping costs of returned items must be paid by the customer.
On receipt of the parcel, we will verify the integrity of the items before accepting your return. This may take up to 3 (three) working days after being received.
The refund will be issued after the return has been accepted directly to the Credit/Debit Card or PayPal account used to make the original purchase and in the same currency.
We estimate that your account will be properly credited in approximately one week from when we request the refund. However, this also depends on the required time from the customer’s bank procedures and policies.
Should you have any questions or require assistance with your refund or exchange, please do not hesitate to contact us at info@lapositanese.com or contact us through our website
Exchange Policy
If you need to exchange for a different size please contact our customer service department by email info@lapositanese.com
The products must be in their unused original condition, with all labels, leaflets, any special packaging and accessories included. Incomplete, damaged, worn or altered items cannot be accepted and will not be exchanged.
Should you have any questions or require assistance with your refund or exchange, please do not hesitate to contact us at info@lapositanese.com or contact us through our website
La Positanese reserves the right to deny any return or exchange request.